Have Big Banks heard about this “Bonuses” study sponsored by Fed Res Bank?

I have blogged many times about the “iatrogenic” effects from paying big bonuses. Like when “Bonus Culture” inhibits creativity in the organisation and the observation that rewards sabotage people’s intrinsic motivation and sabotage good customer service.  The idea of using rewards to drive/modify behaviour comes from the Old Psychology models. To get to understand the [...]

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I have blogged many times about the “iatrogenic” effects from paying big bonuses. Like when “Bonus Culture” inhibits creativity in the organisation and the observation that rewards sabotage people’s intrinsic motivation and sabotage good customer service.  The idea of using rewards to drive/modify behaviour comes from the Old Psychology models. To get to understand the nature of intrinsic human motivation we need to look to New Psychology models.Well the RSA have just produced this video summary in their Animate series from Dan Pink which summarises some of the other problems about paying bonuses, including a study at M.I.T. sponsored apparently by the USA Federal Reserve Bank.

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Breaking News -RBS Performance Improves when top people (the bonus seekers?) leave!

I have blogged quite a lot about the problems of the “bonus culture” particularly where very large bonuses are concerned. There wasHow Rewards Sabotage Creativity andUnintended Consequences – what do very large bonuses attract? andBonus Culture – proud to win a cabbage not the cash?And have you heard the latest spin on this from the [...]

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I have blogged quite a lot about the problems of the “bonus culture” particularly where very large bonuses are concerned. There wasHow Rewards Sabotage Creativity andUnintended Consequences – what do very large bonuses attract? andBonus Culture – proud to win a cabbage not the cash?And have you heard the latest spin on this from the Royal Bank of Scotland? (as reported by Graham Jones)Graham says

The boss of RBS has scored a Gordon Brown-like “own goal”. The bank’s Chairman, Sir Philip Hampton, has admitted that city bankers are paid too much – “astonishingly high”, is what he said their salaries were. He went on to say, however, that if you don’t pay these big salaries, then people leave. Indeed, said Sir Philip, many of the “top people” have already left RBS. That was before he went on to explain that the bank had achieved much better results than expected. Sorry, run that past me again? The “top people” have left – and the bank has improved. Er…sounds to me like you should let more of them leave, Sir Philip…!

which is more or less what I have been saying for sometime!and Graham goes on to say:

But why is it that everyone in the banking industry – and the Government – falls for the line “we have to pay people high salaries in order to keep them”?

If you want to read more on this then go to Graham’s blog here

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RBS Performance Improves when’Top People’Leave (unintended consequence?)

I have blogged quite a lot about the problems of the “bonus culture” particularly where very large bonuses are concerned. There wasHow Rewards Sabotage Creativity andUnintended Consequences – what do very large bonuses attract? andBonus Culture – proud to win a cabbage not the cash?And have you heard the latest spin on this from the [...]

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I have blogged quite a lot about the problems of the “bonus culture” particularly where very large bonuses are concerned. There wasHow Rewards Sabotage Creativity andUnintended Consequences – what do very large bonuses attract? andBonus Culture – proud to win a cabbage not the cash?And have you heard the latest spin on this from the Royal Bank of Scotland? (as reported by Graham Jones)Graham says

The boss of RBS has scored a Gordon Brown-like “own goal”. The bank’s Chairman, Sir Philip Hampton, has admitted that city bankers are paid too much – “astonishingly high”, is what he said their salaries were. He went on to say, however, that if you don’t pay these big salaries, then people leave. Indeed, said Sir Philip, many of the “top people” have already left RBS. That was before he went on to explain that the bank had achieved much better results than expected. Sorry, run that past me again? The “top people” have left – and the bank has improved. Er…sounds to me like you should let more of them leave, Sir Philip…!

which is more or less what I have been saying for sometime!and Graham goes on to say:

But why is it that everyone in the banking industry – and the Government – falls for the line “we have to pay people high salaries in order to keep them”?

If you want to read more on this then go to Graham’s blog here

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Bonus Culture? Proud to Win a Cabbage not the Cash?

Apparently on Radio 4 this week, Shane O’Riordain (Group Communications Director of the Lloyds banking group) said “It’s entirely right for companies both our company and others, to pay bonuses when performance targets have been met – its an appropriate part of compensation”One wonders, knowing the sort of unethical things that were being done in [...]

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Apparently on Radio 4 this week, Shane O’Riordain (Group Communications Director of the Lloyds banking group) said “It’s entirely right for companies both our company and others, to pay bonuses when performance targets have been met – its an appropriate part of compensation”One wonders, knowing the sort of unethical things that were being done in the name of ‘performance’ and bonus attainment, that the phrase “entirely right” shows that these top bankers still just don’t get it. After all it does appear that a lot of the time their ‘performance’ could be equated with highly driven ‘unethical behaviours’ (see Unintended Consequences – what do very large bonuses attract?)Later the same morning Radio 4 had Paul Moore, the HBOS “Whistle-Blower”, being interviewed by Michael Buerk in the programme “The Choice”.  This contained extraordinary material on the targets culture.  It included the “Cash or Cabbages Day” when, in full public gaze, those who had made their targets received some cash, while those who hadn’t were awarded a cabbage.  Mr Moore spoke graphically about the culture of fear and much more, which will be familiar to many who found themselves caught up in such a ‘macho’ culture. The Programme can be viewed again on BBC iplayer hereSo I would just like to praise those at HBOS who won the cabbage. Be Proud. Because most likely the reason you did not earn the ‘performance’ cash was that you were behaving and selling ethically!Thanks to Brian Leeming and Henry Neave for bringing the Radio 4 interviews to my attention.

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People who put People First

Quotation: “It is the individual who is NOT INTERESTED in his fellow man who has the greatest difficulties in life and provides the greatest injury to others” Alfred AdlerPotential Application: When recruiting people into financial services (including the CEO’s), or indeed into any Organisation, give highest credence not to paper qualifications, nor the drive to [...]

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Quotation: “It is the individual who is NOT INTERESTED in his fellow man who has the greatest difficulties in life and provides the greatest injury to others” Alfred AdlerPotential Application: When recruiting people into financial services (including the CEO’s), or indeed into any Organisation, give highest credence not to paper qualifications, nor the drive to succeed and reach their goals but how much they are interested in other people. Look for people who put people before money.

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